The prepaid support consists of four calls that:
May or may not include TeamViewer on-line assistance;
Cover any part of the materials and their set-up;
Each call can not exceed 15 minutes;
If a call takes more than 15 minutes it is at the discretion of the person giving assistance whether the next 15 minute segment is consumed.
The prepaid support calls can not cover:
Items that are covered in the prerequisites [e.g. how the do I load a quilt, etc.];
Maintenance items [e.g.: the belts are loose, tension, skipped stitches, etc.].
Additional time can be purchased in groups of four instances.